Glass Color Sort Refund Policy

Last Updated: August 21, 2026 | Effective Date: August 21, 2026

This Refund Policy (the "Policy") is part of the Glass Color Sort Terms of Service and is issued by MXEEHILTA TRADING LIMITED CORP (11100 VALLEY BLVD STE 308, EL MONTE, CA 91731) to explain refunds for in-game purchases and paid downloads. By making a purchase in Glass Color Sort, you agree to this Policy. Matters not covered here are governed by the Terms of Service and applicable law. Nothing in this Policy limits any non-waivable consumer rights, including rights under California law or the refund rules of Apple or Google.

1. Refund Eligibility

1.1 Eligible Refund Scenarios

1.1.1 Virtual items / in-game purchases: If you do not receive purchased virtual items (including coins, diamonds, item packages, or skins) because of a technical problem on our side, you may request a refund within 7 days of purchase. Please provide a valid receipt and a reasonable description of the issue. We will verify the problem and process approved refunds accordingly.

1.1.2 Paid game downloads (if applicable): If you purchase a paid version of Glass Color Sort, you may request a full refund within 14 days of purchase if your total gameplay time is less than 2 hours and the game client has not been modified or tampered with, unless a longer period is required by applicable law or the app store.

1.1.3 Pre-order purchases: If you pre-order the Game or pre-purchase items before release, you may request a full refund at any time before launch. After launch, the rules for virtual items and paid downloads apply.

1.1.4 Service termination or major adjustments: If we terminate the Game or make a major change to a core paid feature, you may request a proportional refund for unused virtual items purchased within 30 days of our notice, or other reasonable compensation we offer.

1.2 Generally Non-Refundable Scenarios

Except where applicable law or an app store requires otherwise, the following are generally not refundable:

1.2.1 Virtual items that you have already used, consumed, or redeemed.

1.2.2 Purchases caused by user error, such as accidental duplicate purchases or purchases on the wrong account.

1.2.3 Purchases made through unauthorized channels, account sharing, or cheating.

1.2.4 Requests made after the time limits in this Policy, unless a longer period is required by law or the payment platform.

1.2.5 Requests submitted without information reasonably needed to verify the purchase.

2. Minor-Related Refunds

2.1 The Game is not directed to children under 13. If you are under 18, paid features may be used only with the consent of a parent or legal guardian.

2.2 If a parent or legal guardian believes a minor made an unauthorized purchase, they may request a refund by emailing ZumaDolores6874@outlook.com with proof of the minor's age, guardianship, and the purchase record. We will review the request under applicable law, this Policy, and the rules of the relevant app store or payment provider.

2.3 Nothing in this Policy limits any non-waivable rights that a minor or guardian may have under California law or other applicable law.

2.4 After an approved minor-related refund, we may restrict further purchases on the involved account to help prevent repeated unauthorized use.

3. Refund Process

3.1 Submit a request through in-game customer service or by email to ZumaDolores6874@outlook.com. Please include your account ID, purchase receipt (order number, payment time, and payment method), a description of the reason, and supporting proof such as screenshots.

3.2 We will review complete requests within 5–7 business days and notify you through the contact information associated with your account or the email you used to write to us.

3.3 Approved refunds will be returned to the original payment method within 7–15 business days, subject to the processing time of the payment platform and your financial institution.

4. App Store and Google Play Purchases

4.1 App Store: Refunds for Apple in-app purchases and paid downloads are primarily handled by Apple under Apple's policies. EU consumers may have a 14-day withdrawal right for certain digital purchases, subject to Apple's rules and applicable law. We will cooperate with Apple's review where needed.

4.2 Google Play: Paid app downloads may be eligible for Google's standard short-window refund. In-game purchases should be submitted to us or through Google Play as applicable; we will process eligible requests under this Policy and Google's rules.

4.3 Official website recharge: Purchases made on our official website are processed by MXEEHILTA TRADING LIMITED CORP and are handled under this Policy.

5. Governing Law and Jurisdiction

This Policy is governed by the laws of the State of California, United States of America, without regard to its conflict of laws principles.

Subject to any non-waivable rights you may have under applicable law, the state and federal courts located in Los Angeles County, California, have exclusive jurisdiction over disputes arising out of this Policy.

If you are a consumer, nothing in this section deprives you of any mandatory protections or the right to bring a claim in a court that applicable consumer law makes available to you.

6. Contact Information

Questions about this Refund Policy should be sent to us at:

Operator: MXEEHILTA TRADING LIMITED CORP
Address: 11100 VALLEY BLVD STE 308, EL MONTE, CA 91731
Phone: +852 95758622
Email: ZumaDolores6874@outlook.com

We acknowledge refund inquiries within 1–2 business days. Review and disbursement timeframes are set forth in Section 3.